Our customers’ high-quality food deserves a high-quality supply chain
The customer
Highland Foods is a Korean food company that specializes in the sourcing, import, and distribution of meat to various retailers across the country. Their products include beef, pork, chicken, and lamb, as well as certain processed goods such as wine and oil. The company sources its products from 16 countries worldwide, supplying meat to over 2,000 domestic customers. While the company is growing rapidly, they also need to contend with several challenges in their expanding supply chain.
The challenge
The biggest obstacle facing Highland Foods was a lack of visibility on their cargo. This is a common problem for importers, as they often have little to no visibility on shipments until the vessel arrives at a port. However, unforeseen changes to transport plans can cause delays, making it challenging to prioritize and reroute other shipments.
Additionally, as they deal primarily in perishable items, Highland Foods had to arrange for the immediate transportation of their cargo as soon as the shipments landed in Korea. Managing these unpredictable changes led to a lot of time and effort being diverted away from their core business. They needed a solution that could provide them with greater end-to-end visibility and help them manage their supply chain more efficiently.
